Career Opportunity: Crisis and Issues Communications Manager

Company or Organization: City of Edmonton

Position Title: Crisis and Issues Communications Manager

Position Type: Full time – permanent

Position Description and Qualifications: The Crisis and Issues Communications Manager is calm when everything around them is roiling. When people are hurting, a system has failed, or public trust is at risk, the Manager can rapidly think through a sensible communications strategy, and lead the team that turns the elements of that strategy into quick, effective and consistent materials and messages. They are confident, poised and comfortable briefing and providing communications advice to the City’s executive leaders and negotiating approaches to respond to a rapidly-changing situation.

The Manager is familiar with a municipal environment and understands the legal and reputational obligations of governments to identify an emerging crisis, protect people and property, manage complex risks and restore public services. They lead the development of a crisis strategy, help City leaders manage through major crises, and work constructively and professionally with stakeholders and emergency service agencies, many of whom operate at the highest levels of their respective organizations.

To ensure that a team of communications professionals are equipped to provide comprehensive service and response during a crisis, the Manager also leads the development and implementation of training and simulations. The role also ensures that every City operational business continuity plan includes a communications approach. The Crisis and Issues Manager is smart, analytical and effective. Even more, the Manager can build a network across the organization of people able to deliver on their vision when it becomes necessary.

All efforts will be carried out with a sound alignment to the City of Edmonton’s Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent.


  • University degree in Communications, Marketing, Journalism, or a related discipline
  • A minimum of ten (10) years of progressively responsible and relevant communications and crisis communications experience, including seven (7) years in a management or leadership role within a large, complex organization
  • Direct, previous experience in leading the communications response within a large and complex organization during a crisis involving a natural disaster/climate event, public safety and/or social disorder
  • Able to quickly assess complicated matters and boil them down to actions and messages for consideration by senior and elected officials
  • Able to read and understand the political, social, cultural and strategic environment within the City administration, Edmonton community, and region
  • Able to think strategically to address large, complex issues as they unfold
  • Advanced skills, knowledge and understanding of professional service delivery, government services, strategic thinking, systems thinking, change management, organizational development and project management
  • Demonstrated interpersonal skills, including the ability to confidently provide advice to executive leaders, while also leading and managing people effectively during emotional and stressful circumstances; demonstrated commitment to a respectful and inclusive style
  • Demonstrated skills in presenting information and options to elected officials, senior leaders, media, and the public
  • Experience in crisis communications response, issues management, strategic consulting, and leadership
  • Experience developing and implementing integrated internal and external strategies to reach diverse stakeholders through multiple channels
  • Able to attract and build a network
  • Able to travel within the greater Edmonton region, often with little notice
  • Able to be available after hours, often with little notice
  • Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
  • Previous or current Incident Command System certification is an asset
  • Management and Out-of-Scope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly.

We are an equal opportunity employer.
We welcome diversity and encourage applications from all qualified individuals.

Up to one permanent full-time position

Hours of Work: 36.9 hours per week; able to be available after hours, often with little notice.

Salary: $116,046 – $145,060 (Annually)

Talent Acquisition Consultant: JM/MZ

How to apply: Apply online:

About the Company or Organization: What if you could work in an environment where your new and original ideas would be brought to life?

How would you feel if you could step into work every day and KNOW you’re making a difference in your City?

What about having an inspiring leadership team that empowers you to master your craft so that we can build a great City together? Let’s make that dream come true!

Follow our page to get started on a journey to do your life’s best work at the City of Edmonton!

Company website:

Closing Date: October 24, 2019

This career listing expires at 11:59pm on Thursday October 24th, 2019

Something to add?

This site uses Akismet to reduce spam. Learn how your comment data is processed.