Company or Organization: EPCOR Utilities Inc
Position Type: Full time – permanent
Highlights of the job
Are you a skilled communicator with experience managing issues and delivering an exceptional customer experience? We’re looking for someone like you to join us as a permanent, full-time Senior Advisor, Communications in our EPCOR Water Services business unit, based at our Rossdale location in Edmonton, AB.
About the role: You will plan for and manage issues and emergencies, develop strategic communications that help our customers make sense of their utilities, and create and execute communications strategies that enhance our organization’s reputation and customer focus.
What we’re looking for:
- A strong writer and strategist who develops clear, impactful and customer-centric communications.
- A collaborator who works effectively across teams and with a focus on continuous improvement.
- A versatile communicator who is comfortable working on a variety of assignments and whose approach demonstrates they know what resonates with diverse audiences.
What you’d be responsible for
- Developing and leading the execution of communication plans for business priorities and initiatives, calling on skills in the following areas: client consultation, writing, editing, marketing, budgeting and evaluation.
- Developing proactive issues management strategies and ensuring timely communications support in response to emerging issues, incidents or crises.
- Creating and executing proactive communication strategies that strengthen our brand and keep customers informed about operational activities and programs.
- Making recommendations that help mitigate customer escalations and directly engaging with customers.
- Developing communications in support of our business unit’s rate applications and progress updates to our regulator.
- Writing project briefs and coordinating design projects, while understanding EPCOR’s brand standards and applying them appropriately to all communications.
- Managing relationships with external suppliers, vendors and contractors, including research groups, events management companies and other consultants, as necessary.
- Acting as an on-call, after-hours media contact on a rotating basis with other senior communicators.
- Demonstrating a high-performance, high-discipline, safe, accountable and easy-to-do-business-with manner of working.
What’s required to be successful
- Bachelor’s degree with preference to an education in Public Relations, Communications or Marketing from a recognized post-secondary institution.
- 4–6 years of experience delivering effective, measurable communications across a range of communications channels, including digital/social media.
- Experience in issues management, including media relations and emergency communications.
- Experience in developing customer communications materials and presentations.
- Experience in issues management, including media relations and emergency communications.
- Excellent research, writing and editing skills across print and digital channels.
- Adheres to high editorial standards.
- Proven project management and communication planning skills, including a high degree of comfort in a fast-paced environment where priorities can shift.
- Strong collaboration and relationship building skills with the ability to work with employees at all levels of the organization to recommend appropriate communications channels and messaging.
- Ability to envision the big picture, linking business goals/priorities and company positions to their work.
- Understanding of the utility industry and regulated businesses are assets.
- Experience working with Microsoft Office Suite applications, SharePoint and social media and web analytics programs.
You are a collaborative team player who shares knowledge to support group goals and enhance team success. You build strong, value-driven relationships with senior leaders, colleagues, and clients. Skilled in crafting impactful, audience-focused communications, you excel at managing diverse assignments and tailoring your approach to resonate with various audiences. You actively seek opportunities for process improvement and work effectively across teams.
What we have to offer
As an EPCOR employee, you will enjoy a competitive salary, generous pension options and an opportunity to earn bonuses, along with a benefits package including a wellness account, vacation and personal leave days, and opportunities for professional growth and development. We were recently named one of Alberta’s Top 85 Employers for 2025.
Jurisdiction: CSU52
Class: P2
Wage: Starting at $50.95 per hour; Final Wage and Step will be determined at the time of selection and are based on a combination of factors as outlined in the CA that may be found online.
Hours of work: 40 hours per week
Application deadline: March 27, 2025
EPCOR employees: please ensure that you are using your “@epcor.com” email address.
Learn more about Working at EPCOR!
Follow us on LinkedIn, Twitter, Glassdoor or Facebook!
#LI-TA2
Please note the following information:
- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
- To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
How to apply
https://www.epcor.com/ca/en/careers/jobs/job-listing.html?eId=oqzBvfwP
About the Company or Organization
We provide clean water and safe, reliable energy across North America. This takes expertise, innovation, and an ongoing commitment to sustainability. Explore the many ways our teams bring this to life – today and for the future.
Company website
https://www.epcor.com/ca/en/careers/jobs/search-jobs.html
Closing Date: March 27, 2025